Need Help? Welcome to the Sallix Capital Help Centre!

What’s the minimum amount required to start my trading account?

View your first deposit as your initial investment. The bigger your investment, the bigger the potential returns could be.

So, even though we do recommend that the minimum deposit be $250 (or the same amount in another currency), we definitely recommend that you try to invest at least $2,500+. This will put you in a much better position when it comes to trading the markets.

The leverage and bonuses we offer also greatly assist your trades, but it all starts with your first investment.

If you want more information, feel free to speak with your personal Account Manager. They will demonstrate how larger initial investments can reap bigger rewards.

Do you extend any bonuses on deposits?

We do offer our 100% Deposit Bonus, but there are some criteria you’ll need to pass in order to qualify. Feel free to read through our Bonus T&C, and speak with your Account Manager for more information.

What are the odds of losing more than the opening deposit?

The risks of losing an amount that surpasses your initial deposit are zero. However, when it comes to trading, your investment can go up as well as down. It’s really important that you understand the risks involved. For more information on how to create a great risk management strategy, talk with your Account Manager.

How many deposit options do you offer?

We accept all the major credit and debit cards, such as Visa, Mastercard & Visa. We also accept bank transfers and several other deposit options to choose from. Our Support Team can help you know more, so don’t hesitate to get in touch with them.

Will you require any fees whenever I put money in my Sallix account?

No fees whatsoever are charged to any deposits you make into your trading account.

What additional charges can I expect when trading with Sallix?

At Sallix, we maintain transparency with our clients. Therefore, our withdrawal policy is listed in detail on our website. In fact, Sallix only charges a 5% withdrawal fee which covers the credit or debit card processing cost, while no expenses or commissions apply on bank transfers. Yet, additional charges (including swaps, dormant fees, etc) may apply to your account while trading with Sallix.

Why has my Credit or Debit card been declined?

This may occur in case the sum of the deposit is greater than your card’s balance, or if your bank has imposed a block on some specific international or online transactions.

Can my deposit be done through a third-party's account?

Unfortunately, this doesn’t apply at Sallix for security and regulatory reasons. Thus, the deposit should be made from an account or card of your own.

How to delete my Sallix trading account?

If you want to close down your Sallix trading account, simply get in touch with our Support Team and let them know. They will provide you with all the instructions on how to close down your account. If you have a balance, your funds will also be returned to you.

Is there a way to recover my Sallix account if I’ve forgotten my password?

If you’ve forgotten your password, simply click on the “Forgotten Password” link, which can be found where the login button or links are throughout our website.

What have I registered for?

We offer both manual and automated trading for our clients. While the auto-trading software linked to our platform is activated after a few days of the creation of your account, we also guide you along the way in manual trading, as well as teach you the difference between both types. So whatever you choose, we have got you covered.

What are Sallix Capital’s trading hours?

Some trading instruments such as Cryptocurrency CFDs are perpetually available. Nonetheless, you may trade your way into Sallix’s market from Sunday 21:00 GMT till Friday 21:00 GMT during Daylight saving times. On the other hand, the market trading hours are from Sunday 22:00 GMT till Friday 22:00 GMT in the wintertime. Follow this link to learn more about the trading hours of each instrument here.

Is Sallix Capital open on weekends?

Seeing that all the underlying financial instrument markets are closed on weekends, the Sallix Capital is thereby closed, except for Cryptocurrency CFDs which are available at all times. And since the crypto market is highly volatile, a lot of our traders love to trade this asset.

Looking for more information on trading Cryptocurrencies such as Bitcoin? Speak to your Sallix Account Manager. They’ll put you on the right path to crypto trading success!

What’s the best way to start trading?

We would highly recommend you to thoroughly study our Education offers before you start trading at all, as these will build up the trader in you so that you start trading with full confidence and also become comfortable with our Sallix platform.

What are the risks that come with trading?

Considering the nature of the trading market and the high leverage within it, trading FX and CFDs involves risks. In order to shield yourself as much as possible, we encourage you to comprehensively examine our risk warning and to go through the Education phase before hitting the trading market.

Yet, you should also take into consideration that the information on our website as well as in our disclosure documents is of a general nature only. It doesn’t take into account your personal circumstances, financial situation or needs. So please seek professional and independent financial advice before deciding whether trading high-risk financial products such as Forex and CFDs is suitable for you.

What are the must-haves in order to start trading on Sallix?

All you need to start trading with Sallix is a good internet connection on either your iPad, iPhone or Android device, or a Windows PC, or a Mac. We encourage you to complete the phase of Education Sallix offers before you start live trading. Then, you’ll just have to fund your Sallix account to get your trading journey moving forward.

How do I verify my trading account?

After registering to a Sallix Trading account, the verification step is integral if you’re looking to withdraw your winnings, which should be your main aim when trading with us. At this point, all you need to do is upload the supporting documents needed for our review and once approved, then you’re all set.

How will I know that my Sallix Trading account has been approved?

Once we’ve received your supporting documentation, we’ll review it and approve your trading account. If we have any questions, we’ll email you.

We normally approve or “verify” Sallix trading accounts within an hour. Remember, at Sallix, we’re heading towards becoming a regulated broker, and so we simply have to ensure that each new trader has undergone the KYC process. Don’t worry though, as we’ll help you along the way and it’s not as difficult as it sounds.

What’s the motive behind the documents needed?

In compliance with the KYC (Know Your Customer) guidelines, and seeing that we are heading towards becoming a regulated Forex and CFDs broker, we ask our clients to submit some documents to safeguard them from any forms of Money Laundering and Identity Fraud.

We ask each and every trader to provide us with a POA (Proof of Address), which can be a utility bill or bank statement. We also ask for a POI (Proof of Identity), which is a copy of your passport, national ID card, or driver’s licence. Furthermore, we make sure that the name on your POA and POI match, and we also run some other background checks. If there are any issues, our Support Team will be in touch with you and assist you at each and every step.

Is it possible to open an account if I don’t have a passport?

We accept any document that proves your identity, such as:

1. Passport
2. Government Approved ID
3. Driving Licence

Assuming that my credit card was stolen, what is the best course of action?

Immediately contact us so that we can put a stop on your trading account.

Could you let me know how to change my personal info?

Feel free to send us an email containing the information you wish to modify or update, and we will do it for you. If we need any supporting documents, we’ll let you know.

How can I reach out to Sallix?

Our dedicated Support team is at your disposal. Give us a call or chat with a Sallix representative via our Live Chat feature.

Sallix’s Help Centre

Do you have an easy-to-follow registration guide I can view?

How do withdrawals work?

Is Sallix regulated?

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